Contact Office of the Ombudsperson

Cindy Leonard

Office of the Ombudsperson


The Office of the Ombudsperson for Students is a service provided by a joint agreement between the SUO and UBC. It is an independent, impartial and confidential resource to ensure students are treated fairly by the university and can learn, work and live in a fair, equitable and respectful environment.

The Ombuds Office advocates for fairness for the benefit of students and the university community as a whole. With the goal of encouraging and supporting students to take an active and constructive role in dealing with their concerns, the Office can:

  • Provide general resource information and make appropriate referrals
  • Identify and explain relevant university processes and policies
  • Work with students to plan strategies and explore options on how best to proceed
  • Empower students to deal directly and effectively with their concerns
  • Facilitate discussions and use informal channels to seek resolution Investigate student complaints of unfairness where all other avenues have been exhausted

The Ombuds Office does not take sides and does not advocate for individual students or the university. Students who need representation and advocacy will be referred to the appropriate service.

The Office also works pro-actively in providing education and collaborating with UBC community members on matters related to fairness for students. It can also recommend changes for systemic improvements through reviews of existing policies and procedures, education and collaborative partnerships with units across the campuses.

If you have a question or don’t know where to start with a problem, please email